Account Management

Account Questions

  • I purchased on one platform, can I access the others?
    Yes! Your membership can be used across all available platforms! (iOS, Android, Web)
  • How do I update my billing information?

    Web membership
    Please write into for verification and next steps.

    iOS membership
    To update your iTunes / Apple payment information, please follow these directions provided by Apple.

    Android membership
    To update your Google Play payment information, please follow these directions provided by Google.
  • How do I access my receipts?

    Web membership

    Email us at and we'll send over your invoices

    Please note: We don't have invoices that include VAT/sales tax, but we can certainly provide a standard invoice for a subscription.

    iOS membership

    • Open the Settings app.
    • Tap your name, then tap iTunes & App Store.
    • Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
    • Scroll to Purchase History and tap it. ...
    • Find, then tap Total Billed.

    Android membership

    • Visit and sign in with your Google account.
    • On the left, click Subscriptions and services.
    • Click View purchases.
    • Select an order to see your receipt.
      • If you need your order number, you can find it on the receipt page.
  • Can I extend my free trial?

    Please write in to , we'll be happy to extend your trial so you can see all has to offer!

  • How do I refer a friend?

    You can refer a friend to a free month of right on our website!

    Make sure you are logged into,
    Click the "Refer" tab or go to

    Please Note: You must have a paid subscription in order to refer a friend

  • How do I change my information (email/password)?

    You can change your primary email on either our website when logged into or on our iOS/ Android apps

    If you are having any difficulty, please write in to

    Web Instructions:
    Go to the Settings tab in the top right portion of the screen, click "Edit Info" in the middlebox, and edit your email. Click "Save info" when you're done! 

    App Instructions:
    Click your username on the bottom right portion of the screen, click "Account Info". Type in the new email and click "Update Email" when you're done!

  • How do I reset my password?

    Please visit

    If you are still having difficulties, please reach out to
  • How do I favorite and download tracks?
    We are working on adding a full-fledged "Favorites" feature into our web app. That is, a way to mark and return to specific tracks without downloading them.

    Currently, Favorites are available only on our mobile apps.

    App Instructions
    When playing any track in the iOS/Android app, you'll spot a heart during the play screen for Favorites, and a cloud for Download. 

  • The songs stop playing on the website after 30 minutes, how can I change that?

    Sounds like this could potentially be an issue with autoplay. Here's how to update that setting depending on the browser:


    Please try removing/deleting history, cache, and cookies

    Then log in to your account using Incognito Mode of Chrome and check if the issue is still happening.

    If it still happening, then we would like to know more details about your experience. Please write into


    Safari -> Settings for this website ->Autoplay -> Allow all auto play

    This should fix the problem, but if you're still having issues, let us know at

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