Account Management

Account Questions

• I purchased on one platform, can I access the others?
  Yes! Your brain.fm membership can be used across all available platforms! (iOS, Android, Web)

• How do I update my billing information?
  
  Web membership
  Please write into support@brain.fm for verification and next steps.
  
  
  iOS membership
  To update your iTunes / Apple payment information, please follow these directions provided by Apple.
  
  
  Android membership
  To update your Google Play payment information, please follow these directions provided by Google.
• How do I access my receipts?
  

  Web membership

  Email us at support@brain.fm and we'll send over your invoices

  Please note: We don't have invoices that include VAT/sales tax, but we can certainly provide a standard invoice for a subscription.

  iOS membership

  • Open the Settings app.
  • Tap your name, then tap iTunes & App Store.
  • Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.
  • Scroll to Purchase History and tap it. ...
  • Find Brain.fm, then tap Total Billed.

  Android membership

  • Visit pay.google.com/ and sign in with your Google account.
  • On the left, click Subscriptions and services.
  • Click View purchases.
  • Select an order to see your receipt.
  • If you need your order number, you can find it on the receipt page.

• Can I extend my free trial?

  Please write in to support@brain.fm , we'll be happy to extend your trial so you can see all brain.fm has to offer!

• How do I refer a friend?

  You can refer a friend to a free month of brain.fm right on our website!

  Make sure you are logged into brain.fm/app,
  Click the "Refer" tab or go to https://www.brain.fm/app/refer-a-friend
  
  Please Note: You must have a paid subscription in order to refer a friend

  

• How do I change my information (email/password)?
  
  You can change your primary email on either our website when logged into brain.fm/app or on our iOS/ Android apps
  
  If you are having any difficulty, please write in to support@brain.fm
  
  Web Instructions:
  Go to the Settings tab in the top right portion of the screen, click "Edit Info" in the middlebox, and edit your email. Click "Save info" when you're done! 
  

  App Instructions:
  Click your username on the bottom right portion of the screen, click "Account Info". Type in the new email and click "Update Email" when you're done!

  

• How do I reset my password?
  
  Please visit https://www.brain.fm/forgot-password
  
  If you are still having difficulties, please reach out to support@brain.fm
• How do I favorite and download tracks?
  Web
  We are working on adding a full-fledged "Favorites" feature into our web app. That is, a way to mark and return to specific tracks without downloading them.
  
  Currently, Favorites are available only on our mobile apps.
  
  App Instructions
  When playing any track in the iOS/Android app, you'll spot a heart during the play screen for Favorites, and a cloud for Download. 
  
  
• The songs stop playing on the brain.fm website after 30 minutes, how can I change that?
  
  Sounds like this could potentially be an issue with autoplay. Here's how to update that setting depending on the browser:
  
  Chrome
  
  Please try removing/deleting history, cache, and cookies
  
  Then log in to your account using Incognito Mode of Chrome and check if the issue is still happening.
  
  If it still happening, then we would like to know more details about your experience. Please write into support@brain.fm
  
  Safari
  
  Safari -> Settings for this website ->Autoplay -> Allow all auto play
  
  This should fix the problem, but if you're still having issues, let us know at support@brain.fm